Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from petchef.gr (the "Site").

The management and protection of the personal data of the user of our website is governed by the terms of use of this website as well as by the applicable provisions of national and community legislation. Pet Chef , always aiming at the best and safest service to users, uses “cookies”.

Pet Chef ensures compliance with the principles of Personal Data Protection when using the services of this website regarding e-commerce and distance selling, in accordance with and compliance with international, European and domestic Greek law and specifically with the provisions of Law 2251/1994 on consumer protection, Directive 2000/31/EC and Presidential Decree 131/2003 on e-commerce, as well as Law 2472/1997 on the protection of individuals and personal data as supplemented by the decisions of the President of the Personal Data Protection Committee, Presidential Decrees 207/1998 and 79/2000 and article 8 of Law 2819/2000 and Directives 95/46/EC and 97/66/EC.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you navigate the Site, we collect information about the individual web pages or products you view, what web pages or search terms refer you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

- "Cookies" are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

- "Log files" that appear on the Website and collect data such as IP address, browser type, internet service provider, referring/exit pages and date/time stamps.

- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the Website.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking about both device information and order-related information.

HOW DO WE USE YOUR PERSONAL DATA?

We use the Order Information we collect to fulfill orders placed through the Site (including processing payment information, making shipments, and providing invoices and order confirmations). In addition, we use this Order Information to:

- Contact you

- We monitor orders to prevent potential risk or fraud and

- In accordance with the default preferences you have shared with us, to provide you with information or advertisements about our products or services.

We use the Device Information we collect (particularly IP address) to help us prevent potential risks and fraud attempts and generally improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to evaluate the success of our advertising campaigns).

CREATING YOUR PERSONAL INFORMATION

As described above, we share your Personal Information with third parties in order to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example, we use Shopify to power our online store - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics so that we can understand how our customers use the Site - you can read more about how Google uses your personal information here: https://www.google.com/intl/el/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.

TRANSFER OF PERSONAL DATA

Your data may be transferred to our third-party partners only for purposes related to the services provided by us within the framework of the contract concluded between us. We process your data in full compliance with the GDPR as well as the instructions/recommendations/guidelines and decisions of the Personal Data Protection Authority. The personal data of our customers, which are transferred to third parties, are limited to what is absolutely necessary and may include, name, address, contact details, order details.

TARGETED ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not change our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a resident of the European Union, you have the right to access the Personal Information we hold about you and you may request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.

Additionally, if you are a resident of Europe, please note that we process your information in order to fulfill any contracts we may have with you (for example, if you place an order through the Site) or otherwise pursue our legitimate business interests as set out above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Website, we will retain your order information for our records until you ask us, if and when you ask us, to delete that information.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us by email or by mail using the information below:

Pet Chef

to Data Protection Officer

Nikolaou Plastira 149, 13561, Athens, Greece

hello@petchef.gr